COVID Procedures

Trust and safety are always our top priorities, but while the COVID-19 pandemic is ongoing, we’re particularly mindful of health concerns and considerations. Despite the low occurrence of cases on Vancouver Island, we have taken additional measures to protect you and our staff:
Mindful Maids will not send cleaners with a fever or flu-like symptoms to your home. Cleaners are required to self-assess prior to each booking; in the case where a cleaner shows symptoms, we will arrange for another team to be sent, or work with you to reschedule the booking if another team is not available.
To protect our cleaners and other clients, we will not clean homes if anyone in your home is sick or showing flu-like symptoms. If this is the case, we will waive any cancellation fees and work with you to reschedule for a more appropriate date.
Cleaners are required to sanitize hands before entering your home and wash with soap and water upon entering and departing.
Cleaners have been provided with medical grade face masks and will wear them in your home if requested. Just let us know at the time of booking, or when the cleaners arrive at your home.

FOR NEW CLIENTS: We kindly request that you schedule your first service while you will not be in your home. If you prefer, the cleaners will be happy to meet you in front of your home prior to the service to discuss any particular needs or considerations.

FOR EXISTING CLIENTS: Cleaners will always follow physical distancing guidelines while in your home, if you or any member of your household is present.
These protocols follow the recommendations of theProvincial Health Officerand the BC CDC. We will continue to monitor the situation will update our protocols and procedures to address any further recommendations that are put forth, including the guidelines produced by WorkSafeBC once they are released.

Like everyone, we take this situation very seriously and would be happy to discuss any specific needs or concerns you may have prior to booking. You are welcome to give our support team a call at 778-402-3767 or send us an email at

Book your service now and start relaxing. We’ll go above and beyond to bring happiness to your home.