Frequent questions
Your time is precious. We’re here to give you more.
Service questions
Do you service my area?
Mindful Maids cleaners are available through the Greater Victoria area, including Oak Bay, Saanich, Esquimalt and Vic West. If you don’t see an area where you live listed on the site, or are uncertain, just get in touch at support@mindfulmaids.ca and we can confirm for you before booking (and answer any other questions you may have).
Do you bring your own cleaning supplies and equipment?
Your Mindful Maids cleaners will provide all the supplies and tools required to complete the job. If you have specific products you would prefer they use (for granite counters, for example) we’re happy to do so; just let us know in advance and the cleaners will use any supplies you leave out.
Do I have to be home for the cleaning?
There’s no need for you to be home during the clean, though we’re happy to work around you if you are. For new clients, we prefer you be home to greet the cleaners, show us around the property, and point out anything you’d like us to focus on – but we understand this isn’t always possible.
If you’re not going to be home, just leave a key somewhere secure (or with a neighbor) where we can collect it, and provide us a one-time or separate code if you have a security system. You can include any instructions on details on the booking form.
I’ll be home during the cleaning; can you work around me?
Of course! It’s always your choice to stay around or go out and take advantage of your free time, but many of our clients work from home or are caring for children and we’re more than happy to work around you (and your little ones).
Are you pet friendly?
Yes! If you have animals at home, just let us know on the booking form; we’re happy to follow any instructions you provide. If you have a pet that may be nervous, or is prone to barking, we suggest you be home and introduce us for your first cleaning, so that they can get used to the cleaners.
Can I request special tasks or extras?
Certainly – many options are provided on the booking form, but if you have a particular product you’d prefer we use or something that requires extra care or attention, feel free to include the information in your booking and we’ll make sure your cleaners are given a heads up.
Will I get the same cleaners every time?
For recurring cleans, we try our best to ensure you get the same team that you’re comfortable and familiar with every time. If you regular cleaners are unavailable (whether unwell or enjoying a well-deserved holiday), we’ll reach out and either send another team or reschedule with you.
If you’re not a recurring client but have booked with us in the past and would like to request a specific team, let us know on the booking form and we’ll do our best to send them over.
Are there any services you don’t provide?
We always try to go above and beyond with our cleans, but there are some services we’re not able to provide. For safety reasons (yours and ours), we don’t offer cleanings of lightbulbs or chandeliers, bio-hazards (e.g. significant mold growth) or animal waste. We’re also unable to clean exterior windows or move large furniture.
If you have any questions or would like clarification on a service, please reach out – we’re happy to discuss your needs.
Booking and payment
How do I book an appointment?
Just fill out our secure booking form, selecting the time and date that you want us to clean your home, as well as any extra services or special requests. It’s as simple as that and will only take you 60 seconds. Once you’ve completed your booking, we’ll email you to confirm.
If you’d prefer not to book online that’s just fine – give us a call, send an email at support@mindfulmaids.ca or use our on-page chat feature to speak with a service representative.
How much will it cost?
We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. Your total will be provided on the request form before you complete your booking.
If your home hasn’t been cleaned in more than one month, we recommend booking a deep clean for your initial appointment to ensure the cleaners are able to ensure your home is looking great.
Is my billing information kept safe and secure?
Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them onstripe.com.
Can I cancel or reschedule my appointment?
Yes, we know how often unexpected things come up and are happy to reschedule or cancel your cleaning at no charge with appropriate notice. Just give us a call or send an email to support@mindfulmaids.ca.
Cancellations made with less than 24 hours may be subject to a $50 cancellation fee.
How can I give feedback on my cleaning?
We always appreciate feedback, as it helps us improve our services and keep our clients smiling. Your trust and satisfaction is our priority – and you’re more than welcome to call us directly or send an email at support@mindfulmaids.ca, whether it’s to raise an issue or just to let us know when the cleaners did a great job (which is always our goal!)
What is your 200% peace of mind guarantee?
Our “peace of mind guarantee” is our commitment to you. If you’re not happy with your clean, or have any concerns, we’ll work with you to make it right. If you feel an area was missed or insufficiently cleaned, please:
- Contact us within 48 hours of your cleaning and provide us with the details (depending on the issue, we may request that you send photos)
- We will work with you to find a suitable time for the cleaners to return and address the areas of concern, at no cost to you.
- After the re-clean, if you still have concerns we’re happy to review the issues with you again and if we can’t address them, we will provide a suitable credit or refund to you.
Peace of mind. Guaranteed.
Book your service now and start relaxing. We’ll go above and beyond to bring happiness to your home.